Great Western Railway issues urgent message to customers

 <i>(Image: UGC)</i>
(Image: UGC)
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Great Western Railway have issued an urgent message ahead of the transition to public ownership.

From 2am on Sunday, December 13, First Greater Western Limited will be operated by a new company called Greater Western Railway Limited.

The company have issued one warning to its customers ahead of its planned move into public ownership.

Despite this large transition, passengers will see no difference in the daily operation of trains, or staff operating the services.

Similarly, existing bookings, accounts, rewards memberships and customer services will continue as usual.

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However, customers' personal data will be moved into the new company, as part of the transition into nationalisation.

The personal data includes contact details, booking history, payment records, customer service correspondence, GWR account and membership details, and season ticket information, and railcard purchases.

This change is purely legal, and the data will continue to be managed within the same systems, by the same teams, and for the same purposes as before.

However, the new operator will have additional responsibilities under the Freedom of Information Act.

A spokesperson for the Department for Transport said earlier this year: "This is another significant moment for the Government’s flagship public ownership programme and brings a simpler, more reliable network under Great British Railways a step closer.

"The Government is delivering on its commitment to bring services back into public ownership and put passengers, not shareholders, at the heart of our railways."

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