A BICESTER man says he is being treated like he is 'dishonest' after a delivery company stopped delivering parcels to his home.

The man, who has asked not to be named, says he received a package in May delivered by Hermes that he says was 'soaked' in fuel.

He warned people on Facebook and since then, items that he has ordered with Hermes as the courier, have not been delivered to his address but have instead been held at the nearest depot.

The company told this paper: "We are investigating and have been in contact to discuss alternative arrangements for his parcel deliveries moving forward.

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“With regard to the ‘fuel on the parcel’ allegation we have no evidence that this happened and we have not received any other complaints like this.”

But the man says Hermes called him and offered to deliver to his neighbours instead.

He said: "Still no apology and I feel like I'm being treated like I'm dishonest. Jacob, the PR guy, pointed out that my courier has an exemplary record and that no other parcels were reported to be soaked in fuel.

"I don't think they are going to attempt to resolve it. It is what it is I guess."

Bicester Advertiser:

He believes the depot manager is responsible and that the reason his packages were being held was because of his Facebook post.

He said: "A local lady who says she is the manager of this area has messaged me on Facebook messenger and insinuated that I'm being punished for posting about the fuel soaked package on social media. I suspect she is the person withholding my packages."

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The saga has been an inconvenience to the man and his family with around 17 packages either being sent back to the sender or listed as missing.

He made a complaint to Hermes about this and says he was told packages were not delivered because he accused the driver of soaking it in fuel and igniting it on his doorstep.

He said: "When I sent them a copy of my post proving this was a lie they changed tack and said that it's because I've been threatening and intimidating, which isn't true.

"I've never even met the delivery guy and I have copies of all communications. The only threats I've made are to go to the relevant authorities and press if it isn't resolved."

Although he has told sellers on eBay not to use Hermes, they still do, and retailers do not always inform online customers on which courier they use.

He said: "We made three H&M orders online during lockdown as clothes shops were closed, and they all didn't turn up. It turns out H&M uses Hermes to deliver which meant we were unable to buy clothes."

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He has tried putting his partner's name on his address, but packages still did not arrive.

Hermes has also told the man that they are trying to find a different driver to deliver to his home.

Other people have expressed their frustration with the company in the comments section of our online story last week, with reports of damaged parcels, drivers 'throwing parcels', deliveries that say they have been delivered but arrive one to two days later and packages 'that just never turn up'.