CITIZENS Advice Oxford staff are reminding shoppers to go back to retailers if they are sold faulty electrical goods this Christmas.

Research from the Citizens Advice charity has revealed that two thirds of people had a problem with a faulty electrical item in the last two years.

However, one in four people were initially turned away by retailers when they tried to get a repair, replacement or refund, despite the retailer having a responsibility to offer a solution.

The survey also showed that persistence paid off, with 61 per cent of those who were turned away eventually getting some form of solution from the retailer.

Al Bell, director of Citizens Advice Oxford, said: "This Christmas people don’t need to be stuck with electrical goods that don’t work."

The survey findings suggest that both shoppers and retailers may not be aware of their rights and responsibilities around faulty electrical goods.

As Christmas shopping gets under way, the charity is sharing tips to help shoppers to be aware of their consumer rights, so they can get problems with electrical goods solved.

National Consumer Week runs from Monday to Sunday, and focuses on what people should do if something goes wrong with electrical goods such as laptops, TVs and mobile phones.

For further information visit caox.org.uk/oxford