Passengers 'satisfied' with railways (From Bicester Advertiser)
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Passengers 'satisfied' with railways
9:30am Friday 29th June 2012 in News
THE train companies which serve Oxfordshire passengers have been given a broad thumbs-up in a consumer survey.
Of the 2,989 First Great Western (FGW) passengers surveyed by Passengerfocus, 82 per cent were satisfied or rated the service “good”.
The spring rating was one per cent down on the last survey, from the autumn.
Among the 1,179 Chiltern Railways passengers surveyed, 90 per cent were satisfied or rated the service good, up two per cent.
Its stations were rated the top in the country, with 88 per cent satisfaction.
And Cross Country was up two per cent, with 84 per cent of the 1,178 passengers surveyed giving the firm the thumbs up.
Issues passengers were least satisfied with included how complaints were dealt with, availability of staff and toilets.
Jane Jones, FGW spokesman, said: “Given the current level of infrastructure projects across our network, we’re pleased to have been able to maintain our customer satisfaction levels across the network.”
Chiltern Railways spokesman Malcolm Holmes said: “We are delighted that passengers have found us to be the top operator in the country for overall satisfaction with our stations.”
Andrea Feinberg, spokesman for the OxRail passenger group, pointed to 48 per cent satisfaction in ticket prices, down five per cent on 2011.
She said: “Passengers are not getting a fair deal for their fares.”
Reliability – of which 78 per cent were satisfied – needed to improve, she said.
Comments(8)
King Joke
says...
2:44pm Fri 29 Jun 12
Severian wrote:Because the existing routes will hit capacity some time before 2020 and a new high speed route is probably the least disruptive way of delivering a step-change in capacity. It will also deliver far more than faster journey times on London-Birmingham, it will also give quicker and easier journeys between London and the North, Heathrow and the Midlands/North, the West Country and the Midlands/North, and Paris/Brussels and the Midlands/North.
I use the Chiltern line a lot, and I have to admit they do an excellent job. Stations are always clean and smart, staff are friendly and helpful, and the trains pretty much run on time. I'm not surprised they are rated as one of the best train providers in the country - if only the east and west coast main line providers could do the same! What surprises me though is why, with such a brilliant train service from London to Birmingham, the government feels the need to spend £35,000,000,000 of our money building a competing route which will get you there 20 minutes quicker, at probably double the fare?
King Joke
says...
2:48pm Fri 29 Jun 12
, is atrocious, usually overcrowded and late with hiss-poor catering. I suspect satisfaction ratings for separate parts of the XC network would give widely differing results.
xjohnx
says...
4:58pm Fri 29 Jun 12
(If the Nimby types would only stop the delaying tactics.)
Severian
says...
1:06pm Mon 2 Jul 12
It is a political project designed to make some MPs feel as if they are doing something, and will not deliver much more than that. On an economic basis it makes absolutely NO sense whatsoever to spend that amount of money.
If capacity is an issue (as you claim) why are we not first considering longer trains, more frequent trains, double-decker trains etc. (have you ever travelled on trains in Holland?).
HS2 has absolutely nothing to do with capacity - it has everything to do with allowing MPs from Birmingham and NW constituencies to get home quicker on a Friday night.
King Joke
says...
2:10pm Mon 2 Jul 12
Frequencies are already at a level which are denying the opportunity for decent regional services to places like Nuneaton and Lincoln as capacity is mainly given over to fast non-stop services to the north. Frequencies on key flows are already higher than on the continent, with Manchester and Leeds running at 20-min headways six days a week, and Leeds running every 30 min.
Double-deckers are a non-starter given the UK's restricitve loading gauge, and could only possibly work on routes with no tunnels. THere is a fair chance that the captive high-speed trains on HS2 will be double deck as HS2 will be built to continental gauge.
NOne of the above measures, when applied to the classic network, would address the ludicrous market share short-haul airlines have on flows like London-Manchester and Birmingham-Brussels, the latter of which rail hasn't got a hope of winning with current journey times and connections. Even links to long-haul flights at Heathrow are pathetic, as many of them involve catching a bus from Reading. We need a decent modern network linking the midlands and north to Heathrow and the Channel Tunnel, and if you think HS2 will be expensive and disruptive, try adapting the classic network to acheive all this while trying to run trains on it!
Severian
says...
1:25pm Tue 3 Jul 12
King Joke wrote:OR you could use Birmingham and Manchester as hub airports, and remove this ridiculous situation where people have to travel hundreds of miles from the north of England to get onto a plane, and vice versa.
On the key north-south corridors that HS2 is designed to primarily relieve, Virgin are running 9-11 car trains and East Coast 9-cars. As the practicable limit for train length is 12 cars, you can see how we will hit capacity soon. Frequencies are already at a level which are denying the opportunity for decent regional services to places like Nuneaton and Lincoln as capacity is mainly given over to fast non-stop services to the north. Frequencies on key flows are already higher than on the continent, with Manchester and Leeds running at 20-min headways six days a week, and Leeds running every 30 min. Double-deckers are a non-starter given the UK's restricitve loading gauge, and could only possibly work on routes with no tunnels. THere is a fair chance that the captive high-speed trains on HS2 will be double deck as HS2 will be built to continental gauge. NOne of the above measures, when applied to the classic network, would address the ludicrous market share short-haul airlines have on flows like London-Manchester and Birmingham-Brussels, the latter of which rail hasn't got a hope of winning with current journey times and connections. Even links to long-haul flights at Heathrow are pathetic, as many of them involve catching a bus from Reading. We need a decent modern network linking the midlands and north to Heathrow and the Channel Tunnel, and if you think HS2 will be expensive and disruptive, try adapting the classic network to acheive all this while trying to run trains on it!
OR the businesses in the north of England could learn to video-conference, so they don't need to keep travelling to/from London every day.
King Joke
says...
3:59pm Tue 3 Jul 12
THere will always be travelling going on, and at the moment nowhere near enough of it happening by train. We need more trains and more tracks to run them on, and HS2 is probably the best way to do it.
Having a long haul hub at Birmingham airport won't stop people flying 300 miles to the continent, but a high-speed rail network will.
Severian says...
1:38pm Fri 29 Jun 12
I'm not surprised they are rated as one of the best train providers in the country - if only the east and west coast main line providers could do the same!
What surprises me though is why, with such a brilliant train service from London to Birmingham, the government feels the need to spend £35,000,000,000 of our money building a competing route which will get you there 20 minutes quicker, at probably double the fare?