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Passengers 'satisfied' with railways
9:30am Friday 29th June 2012 in News
THE train companies which serve Oxfordshire passengers have been given a broad thumbs-up in a consumer survey.
Of the 2,989 First Great Western (FGW) passengers surveyed by Passengerfocus, 82 per cent were satisfied or rated the service “good”.
The spring rating was one per cent down on the last survey, from the autumn.
Among the 1,179 Chiltern Railways passengers surveyed, 90 per cent were satisfied or rated the service good, up two per cent.
Its stations were rated the top in the country, with 88 per cent satisfaction.
And Cross Country was up two per cent, with 84 per cent of the 1,178 passengers surveyed giving the firm the thumbs up.
Issues passengers were least satisfied with included how complaints were dealt with, availability of staff and toilets.
Jane Jones, FGW spokesman, said: “Given the current level of infrastructure projects across our network, we’re pleased to have been able to maintain our customer satisfaction levels across the network.”
Chiltern Railways spokesman Malcolm Holmes said: “We are delighted that passengers have found us to be the top operator in the country for overall satisfaction with our stations.”
Andrea Feinberg, spokesman for the OxRail passenger group, pointed to 48 per cent satisfaction in ticket prices, down five per cent on 2011.
She said: “Passengers are not getting a fair deal for their fares.”
Reliability – of which 78 per cent were satisfied – needed to improve, she said.